blog and resources
Articles and advice on delivering a first rate customer service
If you run a business, odds are you do some form of lead qualification. You might not call it exactly that, or even realise you’re doing it – but you wouldn’t be running a successful business if you weren’t.
Have you ever spared a thought for the people who want to use your service, but can’t contact your business during the routine 9-5? Every year you may lose hundreds of potential customers just because you stop answering your phones at 5pm. But what if you could take calls at any time of day or night? How would an out of hours call handling service help your business grow? And what if you didn’t have to be the one doing the answering?
Royal Mail has published their annual happiness index for the UK – the list that showcases the best places to live in the UK, Ireland, Scotland and Wales. Each year they look at a variety of factors, including reported personal well-being, life expectancy, earnings, inequality, carbon emissions, crime, deprivation and access to health services. Then they tally it all up, and come up with a list of the happiest places to live in the UK. And the 2019 results are in!
If you’re an estate agent in Reading, it’s important to have someone ready to answer incoming calls, no matter what time of day. Here are 3 reasons why.
Missed calls can very easily lead to missed business, so a lot of organisations are trying to find a way that calls can be answered at all times, even if they are too busy to do it personally. One of the most popular options available is a virtual receptionist service.
Over the past 10 years, Reading council have been putting in bids for Reading to become a city, instead of a town. But again and again these bids have been rejected, without any real explanations why. Over the years, many people have pondered why Reading has missed out on this civic honour, and what it might change for the people who live and work in it if that changed. After all, the title of ‘city’ doesn’t carry any official benefits, so what would be different? Today we wanted to ask – what would gaining city status do for Reading, and how would it affect all the businesses that live here?
Today we want to talk about voice. No, we’re not talking about your marketing voice, or even your personal voice. We’re talking about the voice your customers hear when they call your business. Who picks up the phone? What do they sound like? What impression do they give of your business to that brand new caller?
Here are a few reasons why our Virtual Receptionist Service will make your life easier and your business more effective
- Business Continuity (6)
- Call Centre Outsourcing (7)
- Customer Service (8)
- Industry-Specific Solutions (11)
- Lead Qualification (2)
- Phone Numbers (2)
- Reading, Newbury and Berkshire (6)
- Technology (1)
- Telephone Answering (43)
- Telephone Trivia (2)
- The Changing World of Work (18)
- Time Management (5)
- Verbatim News (4)
- Virtual Receptionist Services (7)
- Web Chat (7)