blog and resources
Articles and advice on delivering a first rate customer service
Common Call Answering FAQ’s (And Their Answers)
Find commonly asked questions (and their answers) about Verbatim’s Phone Answering Service here.
Call Answering For Reading IT Consultants – What And Why?
If you are an IT Consultant overwhelmed by high call volumes in a entrepreneurial world full of competition, take a look at our Call Answering Service
Call Answering Services And Hairdressers – A Match Made In Heaven!
Our virtual receptionists can be on hand ready to take any call that comes into your salon, at any time. We can answer questions for your customers, give out basic information, take messages and even book appointments directly into your diary system, so you can focus on the customers in front of you, and running the salon efficiently.
7 Ways To Achieve More Using A Virtual Receptionist
Using a virtual receptionist has a lot of advantages – and it’s something we’ve talked about a lot in the past. But did you know that one of the biggest bonuses a virtual receptionist can bring is freedom? The freedom to choose what to do with your time again, instead of being constantly tied to the phone. If that burden was taken away, think of the things you could do (and the things you could stop doing) that could improve your business performance.
What Is Lead Qualification, And Why Would I Outsource it?
If you run a business, odds are you do some form of lead qualification. You might not call it exactly that, or even realise you’re doing it – but you wouldn’t be running a successful business if you weren’t.
Why Have An Out Of Hours Call Handling Service?
Have you ever spared a thought for the people who want to use your service, but can’t contact your business during the routine 9-5? Every year you may lose hundreds of potential customers just because you stop answering your phones at 5pm. But what if you could take calls at any time of day or night? How would an out of hours call handling service help your business grow? And what if you didn’t have to be the one doing the answering?
Could Telephone Answering Services Make Reading Happier?
Royal Mail has published their annual happiness index for the UK – the list that showcases the best places to live in the UK, Ireland, Scotland and Wales. Each year they look at a variety of factors, including reported personal well-being, life expectancy, earnings, inequality, carbon emissions, crime, deprivation and access to health services. Then they tally it all up, and come up with a list of the happiest places to live in the UK. And the 2019 results are in!
Why 3 Really Is The Magic Number
For a long time now, it’s been a rule of basic telephone etiquette to answer within three rings. It’s one of those unwritten rules of the industry, but why? Why is the third ring the most important?
Why Reading Estate Agents Need To Answer The Phone, 24/7
If you’re an estate agent in Reading, it’s important to have someone ready to answer incoming calls, no matter what time of day. Here are 3 reasons why.
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