blog and resources

Articles and advice on delivering a first rate customer service

From over twenty years of helping our clients provide the best service possible to their customers, we’ve built up a wealth of ideas and advice we’d love to share with you.
Share trader in front of screen with telephone

Could Telephone Answering Services Make Reading Happier?

Royal Mail has published their annual happiness index for the UK – the list that showcases the best places to live in the UK, Ireland, Scotland and Wales. Each year they look at a variety of factors, including reported personal well-being, life expectancy, earnings, inequality, carbon emissions, crime, deprivation and access to health services. Then they tally it all up, and come up with a list of the happiest places to live in the UK. And the 2019 results are in!

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Why 3 is the magic number for answering the phone

Why 3 Really Is The Magic Number

For a long time now, it’s been a rule of basic telephone etiquette to answer within three rings. It’s one of those unwritten rules of the industry, but why? Why is the third ring the most important?

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Virtual receptionist in office holding up banner

What Is A Virtual Receptionist, And Why Do I Need One?

Missed calls can very easily lead to missed business, so a lot of organisations are trying to find a way that calls can be answered at all times, even if they are too busy to do it personally. One of the most popular options available is a virtual receptionist service.

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What would it mean for business if Reading got city status

Reading City Status: What Would It Mean For Businesses?

Over the past 10 years, Reading council have been putting in bids for Reading to become a city, instead of a town. But again and again these bids have been rejected, without any real explanations why. Over the years, many people have pondered why Reading has missed out on this civic honour, and what it might change for the people who live and work in it if that changed. After all, the title of ‘city’ doesn’t carry any official benefits, so what would be different? Today we wanted to ask – what would gaining city status do for Reading, and how would it affect all the businesses that live here?

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Man shouting at telephone

Why You Need A Good Voice For your Business

Today we want to talk about voice. No, we’re not talking about your marketing voice, or even your personal voice. We’re talking about the voice your customers hear when they call your business. Who picks up the phone? What do they sound like? What impression do they give of your business to that brand new caller?

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