blog and resources
Articles and advice on delivering a first rate customer service
Think the phone is dead? Think again …
We’re all basically superglued to our mobiles and out of all the things we use them for, making phone calls doesn’t even come into the list of top reasons. But when it comes to business, the telephone call will never go out of fashion. Here’s why.
Six reasons why a telephone answering service will benefit your business
Our call answering service ensures that every single phone call is answered in a timely manner. This gives you the opportunity to follow up potential leads – and with more customers comes more revenue for your business.
Has your business got your return to office strategy right?
Many months ago, we were wondering what would happen when businesses began to return to the office. Here’s why Verbatim continues to be in the perfect position to help you through the transition.
3 tips to sound more confident on the phone
A fear of the phone doesn’t mean you should avoid it altogether. So how do you stop sounding nervous over the phone? Today, we’ve got some tips to help you sound, and feel, more confident over the phone.
How to answer your phone within three rings
If you don’t pick up your phone within three rings, did you know the chances are that 7 out of 10 callers will not only hang up, but won’t call back.
How to outsource call answering with confidence
One of the problems many businesses face when it comes to outsourcing is knowing how to choose a partner they can trust and be confident in. Here we share some of our tips to help you succeed in your search.
Two simple ways to give your small business a more professional image
How telephone services such as a virtual phone number and call answering can give your small business a more professional frontage.
Is your business leaking valuable prospects?
Even with the best intentions in the world, small business owners simply can’t answer the phone every time it rings. That’s where Verbatim can help with its first-rate lead qualification, sales and order-taking technologies.
5 easy ways for businesses to delight their customers
The quality of your customer service can make or break your business results, so here are 5 easy ways to delight your customers.
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