blog and resources
Articles and advice on delivering a first rate customer service
Bespoke Call Answering – Does It really Make A Difference?
At Verbatim, we believe that bespoke is the only way to approach call answering. Every single client we work with is unique, and so is our approach. We don’t use scripts, so your customers will feel like they are speaking to a real person
The Dangers Of The ‘Free Trial’
Many businesses use free trials as an incentive to attract new customers. They will ensure best possible treatment and service are offered during the trial. Once on board, they will rely on the clients ‘laziness’ to keep them.
What Would An IT Company Do With Call Answering, Anyway?
Being an IT consultant is a challenging job, and one that is often viewed as a lot simpler than it actually is. Have you ever considered using a call answering service to help you provide support to your customers while running your business efficiently?
Why Solicitors Need A Telephone Answering Service
When working in a legal firm, time really is important. With phone lines always ringing, how can a firm of solicitors be sure they are always on top form?
Call Answering And Recruiters – A Match Made In Heaven
At Verbatim, we understand how difficult it can be to answer the phone all the time – which is where we can help. Using a call answering service helps you focus on your clients still while dealing with your admin
Accountancy And Call Answering – Does It Add Up?
Time is precious for an accountant – and more importantly time is money. Hiring a virtual receptionist and call answering service can relieve the strain
Virtual Phone Numbers – What, Why And How?
Virtual phone numbers, or Direct Inward Dialling, are a type of telephone not requiring a traditional telephone line in order to work.
There are many ways a business could use a virtual phone number, depending on what their needs and aims are for their company.
The Future Of The Phones – Will We Even Need Them In 5 Years Time?
Have you ever thought about what your mobile phone might look like in 5 years or how much technology might have changed? Let’s look into the future
Is It Time To Outsource Your Call Handling?
Outsourcing business call handling will free up your time while retaining customer loyalty and improving your brand reception
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