blog and resources
Articles and advice on delivering a first rate customer service
Why it adds up for accountancy firms to outsource call answering and web chat
Time is precious for an accountant – and more importantly time is money. And clients have come to expect high-quality interaction whether it’s on the phone or messaging. Here’s how outsourcing call-answering and web-chat services can help.
Why legal teams should be investing in call answering and web chat services
When working in a legal firm, time really is important. With phone lines always ringing and messages constantly pinging, how can a firm of solicitors be sure they are always on top form? Here’s how our call answering and web chat service can help.
Why Verbatim Call Answering chose Moneypenny as their number one
When it comes to watching great films and TV programmes, we especially love those that feature some pretty amazing receptionists! Here are some of our favourites, who do their jobs with amazing flair and style – although some of their working practices are slightly questionable, to say the least!
Five reasons why your business needs web chat and one very good reason why you need us to manage it for you
Here at Verbatim, we understand the importance of being available to customers, at a time that suits them, whenever this might be. Our telephone answering service ensures you never miss an important cal and now our web chat service will make sure you’re covered on all fronts.
Verbatim bags Best Virtual Assistant Services Award from Clutch
We’re chuffed to announce that Verbatim has bagged the Best Virtual Assistant Services Award from the B2B review platform Clutch.
Our new pricing – simpler and even better value
23 years ago we set out on a mission to ensure our clients would never miss an important call again. Today, our core values remain the same – provide an exceptional customer experience, for the best price possible, with no hidden costs.
Predicting the Future of Work: A more flexible future awaits
Our call handling and virtual receptionist services can support your business in a flexible working environment, whether you’re in an office or at home.
Predicting the Future of Work: Omni-channel comms will no longer be just for big corporates
Organisations of all sizes have had to modify the way they operate due to COVID-19. Keeping up with the latest trends, such as live chat, is key to running a successful business.
Predicting the Future of Work: Workspaces will never be the same
When COVID-19 hit the UK, offices around the country were abandoned and staff headed home to work, finding new and innovative ways to keep businesses going.
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